Governance, safety and assurance

Strong governance is essential for safe Intelligent Automation in healthcare.

Berkshire Healthcare’s Intelligent Automation programme applies controls for information security, data protection, clinical safety where required, secure development, testing, release, monitoring and support.

What governance covers

• process design
• service ownership
• information governance
• DPA/DPIA
• clinical safety review
• access control
• secure development
• testing
• release approval
• monitoring
• exception handling
• business continuity
• benefits review
• incident and change management

Clinical safety and data protection

Where automation may affect clinical pathways, clinical safety is front and centre in what we do. Where personal or patient-identifiable data is processed, information governance and data protection controls must be applied. Within our Smart Referrals programme human oversight is maintained at critical points and that automation supports, but does not replace, human decision-making in clinical pathways.

Benefits assurance

Automation value is evidenced carefully. Our finance approved methodology includes, the separation of forecast, validated and realised benefits, live production evidence, lifecycle costs and adjustment of claimed benefits where adoption is partial or exceptions are high.

Governance for agentic development

AI-assisted development must follow additional controls. Agentic Automation Governance covers approved use cases, prohibited data, prohibited agent actions, prompt and output testing, human approval, logging, environment controls, DLP rules, permissions, monitoring and decommissioning requirements.