NHS RPA case Studies
Berkshire Healthcare NHS Foundation Trust
The robot automates digital contact with parents at 3 and 6 months post-birth. It sends emails based on monthly reports, updates digital forms and progress notes in the Rio system, and notifies the service of any issues.
This ensures timely communication and support for parents, enhancing the overall patient experience.
The robot automates patient referrals to the Integrated Pain and Spine Service (IPASS) by transferring attachments and assessment notes from the E-referrals (ERS) system to the Rio system.
It manages referrals, updates progress notes, assigns cases, sends patient information, and cancels dummy appointments to prevent confusion.
The robot automates the issuance of training certificates and collection of feedback for the Nutrition and Dietetics Service. It sends feedback forms via Microsoft Forms, issues certificates upon completion, and compiles anonymous feedback for trainers.
This reduces administrative workload and enhances training quality.
Robots automate routine recruitment tasks, reducing the time to hire and pre-employment checks. They manage applications, move documents to SharePoint, streamline communications, and create interview packs.
This improves efficiency and manager satisfaction, cutting the average hiring time from 55+ to 42.2 days and pre-employment checks to 21-23 days.
RPA Technology
We have partnered with Microsoft and leverage their advanced RPA tools, including Power Apps, Power Automate, Dataverse, and Power Pages. These tools enable us to streamline processes, automate repetitive tasks, and manage data more efficiently.
Behind the scenes, our dedicated team of analysts, developers, relationship managers, and auditors—work diligently to ensure these digital helpers are not only effective but also continuously improving. Their combined expertise allows us to create robust solutions that meet our clients’ needs and drive operational excellence.
The robot operates with unattended licenses, enabling it to initiate and execute tasks autonomously without the need for human intervention. Reports concerning business exceptions are automatically forwarded directly to the respective service team, while notifications regarding system exceptions are routed to the Intelligent Automation team via email.
Microsoft BI reports provide comprehensive access to key activity metrics, including run time, the frequency of runs, tasks accomplished, and exception rates. These insights facilitate a thorough understanding of the robot's performance and allow for informed decision-making regarding optimisation and troubleshooting efforts.
NHS RPA Blueprint
Discover how we apply Robotic Process Automation (RPA) in the National Health Service by reading our Blueprint.
NHS RPA Governance Strategy
Our governance strategy shows how we ensure Robotic Process Automation in the National Health Service (NHS) is safe, secure, and well-managed for patients.