Using the Microsoft Power Platform for Automation at Berkshire Healthcare

The Microsoft Power Platform offers numerous capabilities to support Robotic Process Automation (RPA) in healthcare, enhancing efficiency, accuracy, and patient care. At Berkshire Healthcare, we leverage these capabilities to transform our operations.

Power Automate

Workflow Automation: Power Automate allows us to automate repetitive tasks such as patient data entry, appointment scheduling, and billing processes. This reduces manual errors and frees up staff to focus on patient care.

AI and RPA Integration

With AI Builder and RPA, Power Automate can handle complex tasks like processing medical records, extracting data from unstructured documents, and integrating with legacy systems, further enhancing automation capabilities.

Desktop Flows

Power Automate for desktop enables the automation of tasks on Windows machines, such as updating patient records across multiple systems, which is crucial for maintaining accurate and up-to-date information.

Power Apps

Custom Applications: Power Apps allows us to create custom applications tailored to our specific needs without extensive coding. These apps can streamline processes such as patient intake, care management, and telehealth services.

Power BI

Power BI provides powerful tools for visualising and analysing our healthcare data. This helps us identify trends, improve patient outcomes, and make data-driven decisions. We can create interactive dashboards to monitor key performance indicators (KPIs), track outcomes, and manage resources effectively.

Dataverse

Centralised Data Storage such as Dataverse provides a secure and scalable data storage solution that integrates seamlessly with all elements of the Power Platform. This ensures that our healthcare data is centralised, easily accessible, and managed efficiently. Dataverse supports integration with various data sources, including electronic patient records (EPR) systems, enabling comprehensive data management and analysis. Dataverse ensures that healthcare data is stored in compliance with regulatory standards, providing robust security features to protect sensitive patient information.

Center of Excellence (CoE)

Establishing a CoE helps us maintain governance and control over our Power Platform implementations. It ensures that best practices are followed and that solutions are developed in a standardised manner. The CoE fosters innovation by bringing together like-minded individuals to share knowledge and collaborate on developing new solutions. The CoE provides ongoing support and training for our citizen developers, ensuring they have the skills and resources needed to create impactful solutions.

Conclusion

For us the Microsoft Power Platform's RPA capabilities, combined with Dataverse and the Center of Excellence, have helped transform healthcare operations at Berkshire Healthcare by automating routine tasks, improving data accuracy, and enhancing patient care. By leveraging Power Automate, Power Apps, Power BI, Dataverse, and the CoE, we have been able to move towards creating a more efficient, data-driven, and patient-centric environment.