Blueprint for Delivering unattended RPA into Healthcare and the NHS. 

Berkshire Healthcare’s Intelligent Automation (IA) Programme was launched in December 2021 to explore how automation could transform healthcare operations. Starting with a small, cross-functional team, the programme focused on building a secure, scalable foundation—establishing governance, policies, and technical infrastructure.

By early 2024, the team had delivered over 25 automations, saving thousands of hours and streamlining processes like patient referrals, appointment scheduling, and equipment ordering. The programme is built on Microsoft technologies, including Azure and the Power Platform, ensuring integration, security, and compliance with ISO 27001, DCB0160, and GDPR.

The IA Programme is structured around four key phases—Structure, Acceleration, Growth, and Sustainability—guiding its evolution from concept to a self-sustaining model. It prioritises high-impact automations aligned with the Trust’s strategic goals, aiming not just for cost savings but for improved staff experience and patient care.

Roles are clearly defined across delivery, governance, and transformation, supported by a skilled internal team and external partners like Microsoft. The programme also encourages innovation through a Citizen Developer initiative, tapping into staff creativity and insight. Security and governance are embedded through a Secure Development Lifecycle, with regular audits, peer reviews, and training. Risk management is proactive, and communication with stakeholders is ongoing through updates and workshops. Postproduction reviews, documentation, and exception reporting ensure quality and compliance.

Looking ahead, the IA Programme remains focused on expanding automation, enhancing efficiency, and improving experiences for both staff and patients. Its success reflects the Trust’s commitment to innovation, collaboration, and continuous improvement.

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