Why not have a Robot do it?
Imagine having digital helpers that can take care of tasks usually done by people. These helpers, often called robots, aren't physical beings but are computer programs designed to perform specific tasks just like humans.
At Berkshire Healthcare, we introduced these digital helpers, known as Intelligent Automation (IA) or Robotic Process Automation (RPA), in April 2023 after a year of testing. Currently, we have more than 25 of these digital helpers working for us every day, and we have plans to bring in many more.
To make these digital helpers work better, we teamed up with Microsoft and use tools like Power Apps, Power Automate, Dataverse, and Power Pages. Our team of experts, including analysts, developers, relationship managers, and auditors, are the ones behind the scenes making these digital helpers effective.
Our primary goal with this program is to save time by having robots complete tasks that people usually do.
Discover more about our Robotic Process Automation (RPA) program in the National Health Service (NHS) and Healthcare sector by reading our Blueprint.
Our Robots free up our time so we can provide even better care to our patients. Many jobs involve repetitive tasks, such as typing patient information or transferring it between computer systems. These tasks can be dull, lead to mistakes, and make people unhappy at work. Our strategy is to use computers to handle these repetitive tasks, making our staff's work easier.
Across various departments, including Human Resources, Finance, Estates, Governance, and Clinical Services, we identify these tedious tasks and use technology to benefit both our staff and patients.
This means our staff can focus on more important and creative aspects of their work. This is beneficial for patients because our staff can provide them with better care when they have more time available. Our robots can connect to our networks and use various software applications, like Word, PDFs, Excel, and Teams. They can navigate clinical systems like RiO, Adastra, and IAPTUS to update patient records. Additionally, they can read emails, access SharePoint document libraries, and manage files and folders by organising data.
In a nutshell, automation brings significant benefits to Berkshire Healthcare patients by simplifying staff tasks that are repetitive, high in volume, follow clear rules, and are prone to errors. It improves efficiency, ensures data accuracy, and boosts employee satisfaction.