RPA in Healthcare: "Why not have a Robot do it"?
Imagine having digital helpers that can take care of tasks usually done by people. These helpers, often called robots, aren't physical beings but are computer programs designed to perform specific tasks just like humans.
At Berkshire Healthcare, we introduced these digital helpers, known as Intelligent Automation (IA) or Robotic Process Automation (RPA), in April 2023 after a year of testing. Currently, we have more than 25 of these digital helpers working for us every day, and we have plans to bring in many more.
To make these digital helpers work better, we teamed up with Microsoft and use tools like Power Apps, Power Automate, Dataverse, and Power Pages. Our team of experts, including analysts, developers, relationship managers, and auditors, are the ones behind the scenes making these digital helpers effective.
Our primary goal with this program is to save time by having robots complete tasks that people usually do.
Freeing our Doctors and Nurses from burdensome administration.
Our Robots free up our time so we can provide even better care to our patients. Many jobs involve repetitive tasks, such as typing patient information or transferring it between computer systems. These tasks can be dull, lead to mistakes, and make people unhappy at work. Our strategy is to use computers to handle these repetitive tasks, making our staff's work easier.
Across various departments, including Human Resources, Finance, Estates, Governance, and Clinical Services, we identify these tedious tasks and use technology to benefit both our staff and patients.
Our robots can connect to our networks and use various software applications, like Word, PDFs, Excel, and Teams. They can navigate our clinical systems to update patient records. Additionally, they can read emails, access SharePoint document libraries, and manage files and folders by organising data.
This is beneficial for patients because our staff can provide them with better care when they have more time available
More time for better patient care
Automation changes how healthcare works, especially at Berkshire Healthcare. It simplifies processes that involve a lot of repetition and follow clear rules, reducing the chances of human error. The use of automation technologies has changed how healthcare staff do their jobs, letting them focus on more complicated and patient-focused tasks.
Automation does more than just save time; automation helps healthcare professionals by easing the boredom of manual data entry and other dull tasks. As a result, staff members feel more satisfied with their jobs, which can improve their mood and make the work environment more positive.
In summary, the adoption of automation at Berkshire Healthcare shows the organisation's dedication to innovation and quality. It highlights a forward-looking approach that cares about patient needs while respecting the work of its employees. As technology keeps developing, the possibility for automation to further improve healthcare services remains huge and hopeful.
NHS RPA Blueprint
Discover how we apply Robotic Process Automation (RPA) in the National Health Service by reading our Blueprint.
NHS RPA Governance Strategy
Our governance strategy shows how we ensure Robotic Process Automation in the National Health Service (NHS) is safe, secure, and well-managed for patients.