25 robots completing 51 processes across 36 services, accomplishing 10,000+ tasks monthly.
RPA in NHS Healthcare: "Why not have a Robot do it"?
Imagine having digital assistants that handle routine tasks so people can focus on what truly matters. These assistants—called robots—aren’t physical machines, but software programs designed to carry out repetitive tasks just like a person would.
At Berkshire Healthcare, we introduced these digital assistants, known as Intelligent Automation (IA) or Robotic Process Automation (RPA), in April 2023 following a year of testing. Since then, over 25 automations have been deployed, working behind the scenes every day—and we’re just getting started.
To power these solutions, we’ve partnered with Microsoft and use tools like Power Apps, Power Automate, Dataverse, and Power Pages. Our dedicated team ensures these digital assistants are efficient, secure, and aligned with our goals.
The core aim of this programme is simple: to save time and money by automating manual tasks, allowing our staff to focus more on patient care and less on paperwork.
Relieving our Administrators, Doctors, and Nurses from the burden of repetitive tasks.
More time for better patient care
Our digital robots help free up staff time so we can focus more on delivering high-quality patient care. Many roles involve repetitive tasks—like entering or transferring patient data—which can be tedious, error-prone, and demotivating. By automating these tasks, we make work easier and more rewarding for our teams.
Across departments like HR, Finance, Estates, Governance, and Clinical Services, we identify routine processes and use automation to improve efficiency and accuracy. These robots interact with tools like Word, Excel, PDFs, Teams, and even clinical systems to update records, manage files, read emails, and organise data.
At Berkshire Healthcare, automation is transforming how we work. It reduces human error, speeds up processes, and allows staff to focus on more meaningful, patient-centred tasks. Beyond saving time, it boosts job satisfaction by removing the burden of repetitive work.
Our commitment to automation reflects a broader vision: embracing innovation to enhance both patient care and staff wellbeing. As technology evolves, so does our potential to make healthcare smarter, faster, and more human.